Terms  & Conditions

The following is our cancellation procedure for hosting customers.

Before an account can be requested to be cancelled the following must be adhered to:

• The account balance must be zero, i.e. paid in full
• The renewal date must be greater than 7 days in the future

To cancel an account

A written cancellation request must be sent  Within the request please specify the effective cancellation date, this can be any date up until the renewal date

Notes to cancelling an account
As per our Terms Of Service, we will not refund any amount paid for managed hosting services. Thus, we will not make any refunds for the remaining period on your account after the cancellation.

If your cancellation request is not communicated to Exel Web Solutions 7 days prior to the renewal date your account will be renewed for the next billing period and you will be responsible to pay for the charge in full.

We will neither provide backup archival nor be responsible for any data loss due to this account cancellation/termination. So please backup your data prior to requesting for an account cancellation/termination.